Privacy Policy

Ticket Owl Inc. (We) are committed to the protection and respect of your privacy and keeping your personal information secure. This policy describes how we use the personal information that we collect from you in connection with your receipt of our services (the "Services"). 

This policy does not apply to you if you are a ticket buyer or event attendee who has purchased a ticket from an organizer (the "Organizer") who utilizes the Ticket Owl platform. We process ticket buyers' personal information solely on the behalf of the Organizer and the Organizer has a legal responsibility to tell their patrons how their personal information is collected and used. Our privacy practices are in respect of such personal information are governed by the contract we have in place with the event organizer. 
 

We may collect and process the following personal data about you:

We collect information from you when you fill in forms on ticketowl.io (including when you register for our Services), when you respond to any surveys that we send to you to complete, post materials on our platform, request further information about the Services and when you report a problem with our platform. This information may include:

Your name

Your address

Your email and phone

Details of the transactions you carry out through our platform and of the fulfilment of your orders.

 

All payments are made through our platform. All card details are provided direct to the payment processor and we only receive transactional details and certain limited card details (name, address, card type, last four digits of card number and expiry) from the payment processor to manage your payments and to identify your transactions. 
 

Other information we collect about your visit to our website or apps

With regard to each of your visits to our Websites, we may automatically collect details of your visit, including, but not limited to, traffic data, location data, weblogs, and other communication data. We may also collect information about your computer, including your IP address, operating system and browser type, analysis of how users are using our Websites and to report aggregate information to our advertisers. We may also collect details of the resources that you access on our Website. 

We may also collect, use and share anonymised data and aggregated data such as statistical or demographic data for any purpose. Anonymised and aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate statistics to understand usage of our Websites. 

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect information about criminal convictions and offences.
 

How and when we use your personal information

We will only use your personal information for specific purposes and when we have a lawful basis to do so. Most commonly, we will use your personal data in the following circumstances:

 

To perform a contract with you or to take steps at your request prior to entering a contract with you

 

We use your personal information to enter into and perform our contracts, including:

To provide you with information or services that you request from us

To provide you with access to our Services, including to register you as a user and to enable you to set up an account and sell tickets via our Services

To determine your eligibility for our Services

To provide the functionality of the Services to you that you have requested via our Website

To send you service notifications

To allow you to participate in interactive features of our Services, when you choose to do so

To notify you about changes to our Services

To manage our relationship with you
 

Payments

Our payment processor uses technology to help them make decisions about financial transactions and your card payments which may prevent you from accessing our Services or continuing to use our Service. In this role, our Payment Processor acts as a controller and may monitor insights and patterns of transactions and other online signals to reduce the risk of fraud, money laundering and other harmful activity. This activity is carried out in accordance with their privacy policy available here: https://stripe.com/en-ca/privacy

 

We may disclose your personal information to selected third parties including:

Insurers and/or professional advisors as reasonably necessary for the purposes of maintaining insurance coverage, managing risk, obtaining professional advice, or establishment, exercise or defend of legal claims.
 

Our use of cookies

Our Websites use cookies and other similar technologies to distinguish you from other users of our Websites. Some cookies are necessary to allow our Websites to function, others help us provide you with a good experience when you browse our Websites, others allow us to collect data to improve our sites and others are for the purposes of targeted advertising.
 

Analytics

We use analytics services like Google in order to better understand our users’ needs and to optimize our Service and experience. These are technology services that help us better understand our users experience (example: how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our Service with user feedback. The analytics services use cookies and other technologies to collect data on your behavior and your devices (example: device's IP address, device screen size, device type (unique device identifiers), browser information, geographic location, preferred language). For details of Google’s privacy practises, see Google Analytics privacy information.
 

Others with whom we may share your personal information

We share limited personal data with our affiliates only to the extent required to provide our Services and for internal administration purposes.

We may disclose your personal information to selected third parties, including:

third party service providers who we use to help manage our business. Please email info@ticketowl.io if you would like details of our service providers;

insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims;

if Ticket Owl or substantially all of its assets are acquired by a third party, to the relevant third party (and its advisers) who may use the data in connection with the acquisition;

taxation authorities, regulators, law enforcement agencies or other authorities if required by such authorities or by due process of law.

Our retention of your personal information

We will retain your personal data for as long as necessary to provide you with our services and for so long as you do not wish to unsubscribe from our marketing communications or from receiving targeted advertising. We will also retain your personal data as necessary to fulfil our contractual obligations and to comply with our legal obligations, resolve disputes, and enforce our agreements.

Where we no longer need to process your personal data for the purposes set out in this Privacy Policy, we will delete your personal data from our systems unless we need to retain a limited amount of information to make sure that we act in accordance with your wishes. Where permissible, we will also delete your personal data on your request. Information on how to make a deletion request can be found in the section, Your rights.

 

Please email info@ticketowl.io if you would like details of our retention periods of different kinds of personal data. 
 

Your rights

You have certain legal rights with respect to your personal information depending on your location and applicable laws. You may exercise your rights at any time by contacting us at info@ticketowl.io

 

Right of access: You have the right to access any personal data we hold about you: we will provide a copy of your personal data that we hold together with details of the purposes of the processing, the types of personal data we hold and the people to whom your personal data has been disclosed.

 

Right to rectification: You have the right to have inaccurate or incomplete personal data corrected or to restrict the processing of personal data whilst the accuracy is checked.

 

Right to erasure: You have the right to ask to have personal data we hold about you erased. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with law.

 

Right to data portability: In certain circumstances, you have the right to have data we hold about you transferred to yourself or another data controller. Note, this right only applies to information that is processed by automated means which you initially provided consent for us to use or where we used the information to perform a contract with you.

 

Right to object: You have the right to: ask us not to process your personal data for direct marketing purposes; object, on grounds relating to your particular situation, to the processing of your personal data (including profiling) where we are relying on a legitimate interest.

 

Right to withdraw consent: You have the right to withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
 

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
 

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
 

Links to other websites

Our sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
 

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and we will notify you of any material changes to this policy through our website or other usual communication channels. We recommend that you review this page from time to time for updates.
 

Contact us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@ticketowl.io